The deal between us.

You pay us a flat monthly subscription. We give you a working restaurant operating system on a subdomain of korufi.com: ordering, reservations, loyalty, marketing, the operator dashboard. Your payments to your guests run through your own Stripe account, not ours. You own your menu, your brand, your guest list, and your data. You can export everything and walk away on a month’s notice. We can terminate you for fraud, abuse, or for not paying the bill. Beyond that, the rest of this page is the detail behind those sentences.

When this page says “Korufi”, “we” or “us”, it means Peopleamp Tech Ltd, registered in England & Wales, trading as Korufi. When it says “you” or “the operator”, it means the legal entity that opened the account: a sole trader, a partnership, a company, whoever is responsible for the restaurant.

By creating an operator account, ticking the box at the bottom of the intake wizard, or making a payment to us, you confirm that you are authorised to bind your business to these terms.

• A tenant subdomain on korufi.com (for example yourname.korufi.com).
• An operator dashboard for menu, hours, orders, reservations, loyalty and content.
• Customer-facing ordering, reservations and loyalty enrolment for your guests.
• Stripe Connect integration so payments route to your own Stripe account.
• Hosting, edge delivery, automatic backups and security patching.
• Email and crash-monitoring infrastructure that powers receipts, magic-link logins and on-call alerts.
• Reasonable email support during the workweek, replied to within four hours by a human.

A list of features that have shipped is kept up to date on the public changelog. Features marked “in progress” or appearing on the roadmap are not yet part of the service and are not guaranteed.

The current fee is published on the pricing page and is presented to you again before you confirm subscription. We bill monthly in advance from the day you start. No per-order fee, no commission on payments, no “guest fee”, no charge for support.

If we change the fee for new customers, your existing rate is locked for the remainder of your current billing month. If we ever change the fee for existing customers, you will be notified by email at least sixty days in advance and may cancel before the new rate takes effect with no penalty.

Sales tax, VAT or equivalent is added to the published fee where the law of your country requires it. Bank charges, currency conversion fees and any costs your bank applies to the payment are yours to bear.

We charge the card or bank account you authorise at signup, via Stripe. If a charge fails we will retry up to three times over five business days and email you each time. If a payment is more than ten days late we may suspend the dashboard, while keeping the customer-facing tenant site live, until the bill is settled. If a payment is more than thirty days late we may terminate the account and delete the data on the schedule set out in the privacy policy.

If you believe a charge is wrong, write to hello@korufi.com within sixty days and we will investigate. We do not charge restocking fees, exit fees or any other administrative penalty for cancelling.

Korufi uses Stripe Connect. When a guest pays for an order or a deposit, the funds settle into the Stripe account that you connected. Korufi takes no platform fee on those transactions and never holds your money. Stripe’s own fees (currently 2.9% + 30¢ for standard card transactions in the US, 1.5% + 20p in the UK) are charged by Stripe directly against your account.

Chargebacks, refunds, payout delays and Stripe risk reviews are between you and Stripe. We will help where we can (for example, by pulling the order receipt out of the dashboard), but we cannot release a Stripe-held payout, reverse a chargeback or argue with Stripe’s risk team on your behalf.

You are the merchant of record for every transaction taken through your tenant. That means tax, refund policy, allergen disclosure, dietary claims, alcohol-licensing and any local trading rules are your responsibility, not ours.

Your menu items, photographs, brand assets, guest list, order history and the writing in your dashboard are yours and stay yours. We hold them on your behalf so the platform can run. Nothing in these terms gives us any right to use, license, sell or repurpose your guest data outside the platform.

We may use anonymised, aggregated platform metrics (for example, the median time to onboard a restaurant, or the average order frequency) for product improvement and public posts. Nothing that identifies your restaurant or any individual guest leaves the platform without your explicit consent.

Guest data is processed under the terms of the privacy policy. By signing up you appoint Korufi as a processor of your guests’ personal data and accept the data-processing terms summarised in section 02 of the privacy policy. A separate, signed Data Processing Agreement is available on request to any operator who needs one. Write to hello@korufi.com.

You can cancel at any time from the operator dashboard, with no exit interview, no “are you sure” loop, and no penalty. The subscription stops at the end of the current billing month and the tenant site stays live until then.

Before you go we will give you a complete export of your data (menu, orders, reservations, loyalty balances, guest contact list) in CSV and JSON. Asking for the export is a single button in the dashboard. We will keep the export available for download for thirty days after cancellation.

After thirty days we delete your data on the schedule set out in the privacy policy, except records we are required to retain for tax, accounting or legal-hold reasons. We will not silently keep your guest list around “just in case”.

Korufi is built to run restaurants. Outside that purpose, the following are not allowed and will be treated as grounds for suspension or termination:

• Using the platform to take payment for goods or services you cannot lawfully sell where you are based.
• Selling firearms, controlled substances, sexual services, or anything that is illegal or otherwise prohibited by Stripe’s acceptable-use policy.
• Sending bulk unsolicited marketing email or SMS to your guests beyond the consents they gave you.
• Reverse-engineering, decompiling, or attempting to extract the source of the platform.
• Probing the platform for vulnerabilities without prior written authorisation. Responsible-disclosure reports are welcome at hello@korufi.com.
• Using the platform in a way that knowingly damages, overloads, or impairs it for other operators.

We aim for the platform to be available all the time, but we do not contractually commit to a specific uptime percentage. The current state of the system is published on /status and updates within sixty seconds when something is degraded.

If a confirmed incident causes the customer-facing tenant site to be down for more than four continuous hours during your local opening hours, we will credit one full day’s subscription back to your account on request. This is the only service-credit we offer; it is not a cap on your other rights under the law.

The Korufi name, the κ monogram, the platform software, the dashboard interface, the marketing-site content, and the underlying database schemas are ours. Subscribing gives you a non-exclusive, non-transferable, revocable right to use the platform for your restaurant business. Nothing more, nothing less.

If you give us feedback or feature suggestions, we may act on them without obligation to you and without owing you any payment, attribution or share of revenue from the resulting feature.

Features explicitly labelled as beta, early access or “in progress” on the changelog may change, break, or disappear without the notice we would normally give for a stable feature. We do not recommend using a beta feature for anything mission-critical (for example, a Saturday-night reservation flow).

We may suspend or terminate your account if you do not pay, if you breach the acceptable-use rules, if Stripe terminates your Connected account, if a regulator orders us to, or if continuing to host you would put other operators on the platform at material risk.

Where we can, we will write to you first and give you a chance to fix the problem. Where we cannot (for example, an active fraud incident) we will write to you immediately afterwards explaining what happened. You will still be able to export your data on the same terms as a normal cancellation, unless a regulator has told us not to release it.

We promise that we will provide the platform with reasonable skill and care and that we have the right to enter into these terms with you. Beyond that, the platform is provided “as is”. We do not warrant that it will be free of every bug, that it will work with every browser ever shipped, or that it will fit any particular goal you have in mind for your business. Any warranty implied by law that we are allowed to exclude, we hereby exclude.

Nothing in this section limits or excludes liability that cannot lawfully be limited (for example, fraud, fraudulent misrepresentation, or death and personal injury caused by negligence).

To the maximum extent permitted by law, our total aggregate liability to you under or in connection with these terms in any twelve-month period will not exceed the total amount you paid us in subscription fees during that period.

We will not be liable for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, loss of opportunity, or for any indirect or consequential loss, even if we have been told that such loss is possible.

These caps do not apply to the carve-outs described in section 14.

You will indemnify us against any third-party claim that arises from the content you put on your tenant (for example, a claim that your photograph infringes someone’s copyright, that your menu mis-describes an allergen, or that you have sold something you were not licensed to sell).

We will indemnify you against any third-party claim that the Korufi platform itself, used as we provide it, infringes that third party’s intellectual-property rights.

These terms are governed by the laws of England and Wales. Any dispute we cannot resolve by talking to each other will be decided by the courts of England and Wales, unless local consumer-protection law gives you a non-waivable right to use a different forum, in which case that right is preserved.

Before either of us sues, we agree to spend at least thirty days trying to resolve the dispute by direct, good-faith conversation. Usually a phone call between you and the founder.

• Assignment: you cannot transfer your account to someone else without our written consent. We may transfer our side of these terms to a successor entity (for example, on an acquisition) on thirty days’ notice.
• Severability: if any clause of these terms is held unenforceable, the rest remains in force.
• No waiver: us not enforcing a right once does not mean we have given it up.
• Force majeure: neither of us is liable for failure caused by events outside our reasonable control (natural disasters, government action, internet-backbone failures and the like).
• Entire agreement: these terms, plus the privacy policy and any Order Form we sign with you, are the whole deal between us. They replace any earlier discussion.
• No third-party rights: nobody other than you and us can enforce these terms.

If we change anything material on this page we will email every active operator at least thirty days before the change goes live, and note the change in the public changelog. If you do not want to accept the change you can cancel before the new version takes effect with no penalty.

For anything (legal questions, billing, privacy requests, security disclosure, or just to say hello) write to hello@korufi.com. We will route it to the right person internally.